{"id":5139,"date":"2015-09-24T10:25:19","date_gmt":"2015-09-24T14:25:19","guid":{"rendered":"https:\/\/www.hellospark.ca\/en-ca\/?p=5139"},"modified":"2016-04-15T16:43:25","modified_gmt":"2016-04-15T20:43:25","slug":"3-super-quick-ways-to-deal-with-negative-reviews","status":"publish","type":"post","link":"https:\/\/www.hellospark.ca\/en-ca\/blog\/3-super-quick-ways-to-deal-with-negative-reviews\/","title":{"rendered":"3 Super Quick Ways To Deal With Negative Reviews"},"content":{"rendered":"

Negative online reviews are\u00a0a\u00a0thorn in the side of businesses, especially smaller businesses that rely on positive word-of-mouth to help generate growth and new leads. The hard truth is that reading a negative review about your business isn\u2019t the best way to make use of your time.<\/p>\n

\"online<\/a><\/p>\n

Don’t worry though! Negative reviews aren’t a death sentence for your business. To help you deal with them quickly and effectively, I’m\u00a0going to share with you 3 super quick ways to\u00a0transform every poor review into an opportunity for great customer service. Here we go:<\/p>\n

Respond To The Negative Review<\/h2>\n

It won\u2019t go away and people will read it! Even worse, readers will wonder why you may not be responding to it. Sure, you may have your reasons: you think it\u2019ll go away on its own, it\u2019s a fake review from a competitor, you dropped the ball on the customer, or maybe you didn\u2019t like them to begin with!<\/p>\n

Here\u2019s the thing \u2013 respond! Simple. Respond to the review in a calm and pleasant way. Look for the issue(s) within the review and let that customer know you want to make things right and ask them to call you, so that you can personally take care of it.<\/p>\n

Alright, you\u2019ve now responded to the review and things are starting to look\u00a0right in the world (even if the review is a fake).<\/p>\n

Embrace The Review<\/h2>\n

Yes, really! Maybe that negative review is real and it\u2019s providing your business with some great feedback on how you may be able to improve things. Even though your restaurant might\u00a0serve delicious food, long wait times could be turning away potential customers\u00a0or maybe\u00a0your location isn\u2019t easily accessible and people just aren’t bothering showing up.<\/p>\n

Also, if you have employees, then a negative review\u00a0a great way to openly discuss how the business can improve. Bring your employees\u00a0into the conversation and see what you can do to help your team and your business.<\/p>\n

Embrace all of your\u00a0reviews and use them to your advantage! Negative reviewers aren’t just out to get you – they\u00a0can be people who truly care about your business and\u00a0want to see you succeed. So listen to what they have to say!<\/p>\n

Ask For Reviews<\/h2>\n

Yep, that’s right – ask your customers to provide reviews for your business after completing a sale. Make it easy and provide them with links to the review sites that are most important for you.\u00a0 Don\u2019t fret about getting negative reviews, instead focus on the positive ones that you will receive.<\/p>\n

By asking customers to review your business, you should actually be working towards providing them with the best product\/service\/customer experience possible. If you want that perfect\u00a0review, you’re going to have to earn it and by practicing providing your customers a great product and service,\u00a0you’ll be watching the great reviews pour in in no time.<\/p>\n

Of course, within all of this you\u2019ll want to monitor your online reputation. See where people are leaving reviews and stay on top of what\u2019s happening. Being quick to respond will help show that you care about your business and about satisfying your customers. Dealing with a negative review also comes with the possibility of generating a newly positive review from a previously disgruntled customer. Guess who wants to see a business take ownership and ensure happy customers? I\u2019m pretty sure I don\u2019t need to provide the answer to that!<\/p>\n

Want your business to really shine online? Give us a shout<\/a>, it’s what we love to do!<\/p>\n","protected":false},"excerpt":{"rendered":"Negative online reviews are\u00a0a\u00a0thorn in the side of businesses, especially smaller businesses that rely on positive word-of-mouth to help generate growth and new leads. The hard truth is that reading…","protected":false},"author":41,"featured_media":5140,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-5139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/posts\/5139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/comments?post=5139"}],"version-history":[{"count":0,"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/posts\/5139\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/media\/5140"}],"wp:attachment":[{"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/media?parent=5139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/categories?post=5139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hellospark.ca\/en-us\/wp-json\/wp\/v2\/tags?post=5139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}