Account Manager

We are looking for a knowledgeable, charismatic, strategist, with a passion to see our clients succeed to join our team in Toronto, Canada.

Key tasks you’ll spend most of your time on:

  • Manage and develop client relationships
  • Project manage campaigns within each client portfolio
  • Communicate with client during the process of setting up website development project, online marketing strategies, implementation, and reporting
  • Communicate client actions to relevant internal resources and follow up to ensure such actions are delivered in accordance with client briefs and budget
  • Play a role as a front-end client engagement and customer service specialist for all inquires
  • Communicate with clients providing updates and triaging issues in regards to their marketing campaigns
  • Reviewing client’s traffic data/insights and share with customers on suggestions/opportunities to improve their online marketing efforts and results
  • Continually reach out to all clients for new information that will help the campaign
  • Conducting client meetings through phone or face-to-face
  • Upsell current services to existing client base
  • Monitor client tracking and resolve any identified issues, liaising with internal client resource as appropriate
  • Perform client intake process for delegated new clients

Desired Skills and Experience

Key skills and tools you’ll bring with you:

  • 3 + years of online experience working with clients and developing business within an integrated online marketing agency
  • A minimum of a bachelor’s degree in marketing, public relations, communications, journalism, or related field
  • Proficient in Google Analytics
  • Experience with integrated marketing disciplines including, but not limited to community management, content strategy and development, SEO, and PPC
  • Outstanding communications skills (oral, written, and presentation)
  • Excellent organizational and planning skills
  • Able to work quickly under pressure, handling and prioritizing multiple assignments
  • A detail-oriented approach, with the ability to meet deadlines without sacrificing quality
  • Proven ability to prioritize and manage multiple projects/accounts, client relationships, and deliver results
  • Ability to create and deliver compelling presentations